Refund policy

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

Returns are only accepted if the item is defective or if an incorrect product has been delivered due to an error on our part. To be eligible, the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

Return Process

To initiate a return, please contact us at zarviajewellery@gmail.com within 7 days of receiving your order. Returns sent without prior approval will not be accepted.  

You can also reach us on our social media platforms:  

Instagram, Facebook, and TikTok: @zarviajewellery

Exchanges  

Exchanges are only offered in cases where the wrong item has been delivered or the product is defective.

Refunds

Please note that we do not offer refunds under any circumstances.

Damages & Issues 

We kindly ask you to inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can resolve the issue promptly.

For any further questions, feel free to contact us via email or social media.