Frequently Asked Questions
Everything you need to know about ordering, delivery, and returns.
Do you offer Cash on Delivery?
Yes — we offer Cash on Delivery (COD) across Pakistan. You inspect the parcel before paying your courier. No card or online payment needed.
How long does delivery take?
Orders are dispatched within 24 hours and delivered in 2–5 business days across Pakistan. You receive tracking updates via SMS.
Is shipping free?
Yes — shipping is free on all orders above Rs.3,499. A standard shipping fee applies to orders below this amount.
How do I track my order?
You will receive an SMS with your TCS tracking number once your order is dispatched. You can also WhatsApp us with your order number for a live update.
What is your return policy?
We accept returns within 7 days of delivery for unworn items in original packaging. Simply WhatsApp us to initiate a return.
Can I exchange for a different size or style?
Yes — free exchanges are available nationwide within 7 days. Contact us on WhatsApp with your order number and preferred replacement.
Is the jewellery real gold?
Our pieces are 18k gold-plated brass over a hypoallergenic stainless steel core. They are anti-tarnish, water-resistant, and designed for daily wear. Not solid gold, but built to last.
Is it safe for sensitive skin?
Yes — all Zarvia pieces use hypoallergenic stainless steel cores. They are nickel-free and suitable for sensitive skin, including for daily wear.
How do I care for my jewellery?
Wipe with a soft dry cloth after wear. Avoid direct contact with perfume, lotion, or sweat. Store in the Zarvia keepsake box when not in use.
How does the bundle discount work?
Buy any 2 pieces and save 10%. Buy any 3 or more and save 15%. The discount applies automatically at checkout — no codes needed.
Do you offer gift packaging?
Yes — every order comes in a Zarvia keepsake box, gift-ready at no extra charge. Perfect for Eid, weddings, and birthdays.
Still need help?
Our team replies on WhatsApp within a few hours, 7 days a week.
